Privacy Policy

Effective Date: August 17, 2026

This Privacy Policy explains how Doctor Roof and Remodeling (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit our website at www.doctorroofnc.net (the “Site”), request an estimate, or otherwise do business with us. By using the Site or providing us your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide to Us. When you fill out a contact form, request a quote or inspection, call our office, or otherwise communicate with us, we may collect:
• Name, mailing address, and property address
• Phone number and email address
• Details about your roofing or remodeling project, including photos you upload
• Insurance claim or financing information you choose to share with us
• Any other information you voluntarily submit, such as messages, reviews, or testimonials

Information Collected Automatically. When you visit the Site, we and our service providers may automatically collect certain information about your device and usage, including:
• IP address, browser type, and operating system
• Pages viewed, time spent on pages, and referring/exit URLs
• General location information derived from your IP address
• Information collected through cookies, web beacons, and similar tracking technologies (see Section 3 below)
Information from Third Parties. We may receive information about you from financing partners, review platforms (such as Google), advertising platforms (such as Meta/Facebook), and other third parties who assist us in operating our business or marketing our services.

2. How We Use Your Information

We use the information we collect to:
• Respond to your inquiries and provide estimates, quotes, and scheduling
• Perform roofing, remodeling, repair, and related services you request
• Communicate with you about your project, appointments, and invoices
• Send marketing communications, promotions, and service reminders, where you have consented to
receive them
• Improve our Site, services, and customer experience
• Detect, investigate, and prevent fraud, abuse, or security incidents
• Comply with legal obligations and enforce our agreements

3. Cookies and Tracking Technologies

We use cookies and similar technologies (such as Google Analytics and the Meta/Facebook Pixel) to understand how visitors use our Site, measure the effectiveness of our advertising, and improve our services. These technologies may collect information such as pages visited, links clicked, and general browsing behavior.

You can control cookies through your browser settings, including blocking or deleting cookies. Disabling cookies may affect the functionality of the Site. We do not currently respond to “Do Not Track” browser signals.

4. SMS and Email Communications

If you provide your phone number or email address and opt in to receive communications from us, we may send you appointment reminders, estimate follow-ups, promotional offers, and other service-related messages by text message (SMS) and/or email.

• Message and data rates may apply for SMS communications.
• Message frequency varies.
• You may opt out of SMS messages at any time by replying “STOP” to any text message, and opt out of marketing emails by using the unsubscribe link included in each email.
• Consent to receive SMS or email marketing is not a condition of purchasing any services from us.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Employees, subcontractors, and crews who need the information to perform services for you
• Service providers who help us operate our business, such as scheduling software, payment processors, marketing platforms, and hosting providers
• Financing companies, if you request or apply for project financing
• Insurance companies or adjusters, if relevant to an insurance claim on your project
• Government authorities or other third parties when required by law, subpoena, or legal process, or to protect our rights, property, or safety
• A successor entity in the event of a merger, acquisition, or sale of business assets

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

7. Your Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain marketing communications. To make a request, contact us using the information in Section 11 below.

Residents of certain states (such as California) may have additional statutory rights regarding their personal information. We will respond to verified requests in accordance with applicable law.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site and services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Third-Party Links

Our Site may contain links to third-party websites, such as financing partners or review platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Site shall be subject to the exclusive jurisdiction of the state and federal courts located in Wake County, North Carolina.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Effective Date” above indicates when this policy was last revised. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.

14. Contact Us

If you have questions about these Terms, please contact us:

Doctor Roof and Remodeling
131 Ferndale Dr, Garner, NC 27529
Phone: 984-292-8705
Email: info@doctorroofing.net